Customer Resources

Vehicle breakdown claims should be opened by the repair facility that is repairing the vehicle. Give the repair facility a copy of your service contract and they can follow the instructions on how to open a claim.

Yes. Pre-authorization is required before any covered repairs are started. This ensures the repair is eligible and helps prevent unexpected out-of-pocket expenses.

We prefer you bring your vehicle back to the Selling Dealer (where you purchased your service contract), but you can take your vehicle to any licensed repair facility. Keep in mind that the amount your contract pays for labor rate may vary from what the repair facility’s posted labor rate is. You will be responsible for paying the difference. Reference your contract to verify what  labor rate would be covered.

Claim timelines vary based on the repair and required diagnostics, but our goal is to review and authorize claims as quickly as possible. Most claims are handled promptly once all necessary information is received.

Roadside assistance availability depends on your specific plan. Please review your contract or contact Member Support to confirm included services such as towing, jump-starts, or lockout assistance.

For each approved repair visit, the deductible is paid directly to the repair facility at the time of service. Deductible amounts vary by plan and are clearly outlined in your contract, so you always know what to expect.

Cancelling your policy is simple. You have a couple of options:
1. Go back to the Selling Dealer (where you purchased your service contract) and ask them to cancel the contract. They will initiate the cancellation with us.
2. Call us at (855) 203-9876 and ask one of our customer support representatives to initiate the cancellation.
Keep in mind that the dealer will be sent the amount due from us. They will distribute the money either to you (if the vehicle loan is paid off or you paid cash) or the finance lender if you took a loan out for the purchase of the vehicle and service contract.

You can submit a home service request online or by contacting Member Support. Once submitted, we’ll arrange for a qualified service professional to diagnose and repair the issue.

Some plans include a service call fee per repair visit. The amount and terms are outlined in your contract. There are no surprise charges beyond what is stated in your coverage agreement.

Service request response times may vary by location and issue severity, but most requests are assigned within a short timeframe. Emergency situations are prioritized whenever possible.

If a repair falls outside your coverage, our team will explain why and review alternative options with you. We’re committed to transparency and clear communication at every step.

If you would like to initiate a cancellation of your home contract, please email cancels@yourhomeprotection.com.